Crisis and Issue Planning and Management
L. Darryl ARMSTRONG and Associates can help you discover latent and emerging issues that, if properly managed, can be effectively handled. We can assist you in developing a crisis and emergency management plan that will ensure the continued viability and operation of your organization even in times of extreme crises. During a crisis we can provide you: news releases, media statements and fact sheets; "The 20 Toughest Questions the Media May Ask;" media preparation and training; or we can actually be your organizational spokesperson. We provide expedient yet thoughtful and accurate assistance during those times when you need it most.
“Day in and day out government organizations deal with a variety of issues and a whole host of clients and customers with a wide variety of needs. Be it public safety related, the planning of new developments, concerns about water quality or when will my street get cleared of snow. It’s important as service providers that we respond to our citizens with compassion, professionalism and clear communication. Dr. L. Darryl Armstrong of ARMSTRONG and Associates has brought quality training and professional crisis planning to our organization so that we may form the tools to respond to the most minor or most critical situations in an appropriate manner that takes into account the needs of our citizens and the focus of our organization. Simply put they have caused us to examine just not what we say, but how do we say it, which has transformed the organization into a more caring entity both internally and externally. A second and equally important benefit of partnering with ARMSTRONG and Associates is their consulting during crisis events in the realm of public perception and media relations. They bring a plethora of experience to the table that provides to our organization an objective view and sterile advice undisturbed by local events that translates into clearer decision making and public statements originating from our organization.” Mark Prosser
Recommendation: Mark Prosser, Public Safety Director, Storm Lake, Iowa Tel. 712-732-8010
"Dr. Darryl Armstrong is unflappable and unforgettable. This is a person for whom you hold great respect because they give more than you ever expected. A professional who understands the importance of ethics, integrity and service. A person who can help you see what was always there but helps you to see it in a new light. When it comes to facilitating a difficult meeting or teaching practical diplomacy and conflict resolution skills --- Darryl Armstrong is the person I highly recommend." Jim Gossett
Recommendation: Jim Gossett, Executive Director of Carroll County, Iowa Area Development Corp. Tel. 712.792.0893
