Stakeholder Conflict Prevention Consulting and Training
We are all aware of the major tragedies at Virginia Tech, Fort Hood, Northern Illinois and Appalachian State universities. In the past several years there have also been numerous school shootings, college and business incidents of work place violence, or instances of law enforcement and security personnel having to deal with aggressive behaviors leading to undesirable and often tragic incidents.
And there are equally numerous incidents of stakeholders getting aggressive in public meetings, assaults in the council chambers and unprovoked incidents in public.
I have long believed -- and now feel comfortable asserting -- that we can identify and observe behaviors of potential aggressors such as the perpetrators of these acts. Further, I believe that when we have learned the proper observational and cognitive skills, that we can intervene, reduce, minimize or even stop the aggression before it leads to actual conflict.
As a trained behavioral psychologist and communicator, I have long agonized over the dilemma that we seemed to have about identifying aggressors and preventing conflict.
Most of us are familiar with the “primal” aggressor – the “red-faced, mad and angry person” yet the aggressors involved in each of the tragedies and many of the incidents mentioned above and the infamous 9-11 World Trade Center terrorist attackers were calm, cool and collected --- they were “cognitive aggressors.”
Though they are more difficult to identify, often times through observation and training cognitive aggressors can be identified. In addition we can learn techniques of aggression management that in many cases can prevent the conflict from occurring.
Many colleges and universities and even some corporations have assembled behavioral intervention teams. These teams are in need of training to understand these two types of aggressors and the skills that can be used to de-escalate situations. The same can be said for law enforcement, security personnel, meeting facilitators, human resource officers, hospital and EMT personnel and other professionals who have to deal with the public daily.
I have for years sought out education and training to supplement my years of experience and my learned skills in behavioral psychology, negotiation training and conflict resolution -- I have been looking for the precursor to all these skills -- how do you prevent conflict before it happens?
This training demonstrated the value of training multi-disciplines together and finally answers the question --how do you prevent conflict from occurring.
In this workshop were security, law enforcement, public school, university and college counselors, management and human resource experts and psychologists. Each of these areas of expertise contributed to making this training expansive and insightful.
There has never been a more important time in our history to get such personnel trained in the arts of aggression management.
Trained and tested by Dr. John Byrnes, I am pleased and honored to announce that we can now offer a complete suite of practical skills training in the arts of aggression management.
Our presentations can be:
- As short as a 20-minute presentation to civic groups
- A 2-hour briefing to executives and managers
- Or a tailored 4,8, or 16-hour workshop
Each workshop focuses on helping you as a participant learn the necessary skills to prevent conflict by using proven aggression management skills. The development of these skills is an art and the experiential and participatory exercises along with enlivening discussion will help students learn this art.
Contact me personally at drdarryl@aol.com or toll-free at 1.888.340.2006 to discuss customizing a workshop for you and your organization.
